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Privacy Policy


SUZOHAPP APA recognises the importance of protecting your privacy. We use information provided directly from you so we can communicate with you. When visiting our website, information is recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. Information you provide through this website is used only by SuzoHapp APA and not sold or given to third-parties.


In the event of a customers order containing Terms and Conditions that are at variance with SUZOHAPP APA Terms and Conditions, SuzoHapp APA Terms and Conditions will apply to such orders, unless SuzoHapp APA has specifically agreed to variances to SUZOHAPP APA Terms and Conditions when quoting the customer.


All prices quoted by SUZOHAPP APA are in AUD. Whilst every endeavour has been made by SUZOHAPP APA to ensure the accuracy of quoted prices, no responsibility is accepted by SuzoHapp APA for any errors and omissions.  Any pricing quoted or shown in other currencies is purely for reference. All transactions will be made in AUD. Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.


All prices quoted by SUZOHAPP APA are EX GST. GST will be added to all orders shipped to addresses in Australia. Orders shipped outside Australia will be EX GST.

Delivery Charges

A nominal delivery charge will be applied to each order. Where a customer requests multiple shipments, the delivery charge will be made for each shipment.


SUZOHAPP APA will use its best endeavours to meet our quoted and confirmed delivery dates, but cannot accept any liability whatsoever for failure to do so, and failure to meet a delivery date shall not prejudice any contracts as regards other deliveries. Orders placed online before 2pm AEST will be shipped same day, order placed after 2pm AEST will be shipped on the next business day where stock is available.

Shortages or Damage in Transit

SUZOHAPP APA must be notified within 3 working days of receipt of goods, or in cases of non-delivery of date invoice is received, of any shortages or damage in transit.

Order Cancellations or Re-schedules

Order cancellations or re-schedules can only be accepted after prior negotiation and agreement. Where goods have been ordered specifically for a customer (non stock items), no order cancellations will be accepted.



No returns can be accepted for credit unless previously agreed to by SUZOHAPP APA through the issue of a Return Authorisation Number. Only stock items are eligible for return and an administration fee of $100.00 will be charged on all returns. All returned goods must be in original, unopened packaging and be undamaged. Returns can only be considered up to 30 days from original invoice date. All freight costs of returned goods to be borne by the buyer.


SUZOHAPP APA passes on the warranties from the manufacturer of the products, and these vary from product to product. At our option we will replace, repair or refund the purchase price of any item returned and proved to our satisfaction to be faulty, subject to a claim being made within the manufacturers warranty period. The warranty does not include, and no liability is accepted in relation to, consequential damage, injury, or loss of revenue arising from defective items, whether such a claim arises in contract or otherwise. Any claim under guarantee must be made to us in writing. The goods in question to which the claim relates must be returned to us within the manufacturers warrant period, suitably packed, carriage paid, and accompanied with proof of purchase and details of nature of defect. If these requirements are not complied with our guarantee shall not apply and we shall be discharged from any liability in this matter. Software programs are supplied on the strict understanding that the seller does not guarantee the intellectual contents to be free from errors.


Copyrights and Patents

Products sold by SUZOHAPP APA may be the subject of patents or other legal protection. SUZOHAPP APA accepts no liability for infringement of any such rights.



The purchaser shall be responsible for ensuring the fitness of purpose of the product for the purchasers application. SUZOHAPP APA accepts no liability in respect of loss arising from errors in the information provided to the purchaser. In no event shall any breach of contract or tort or negligence or failure of any kind on our part or that of our employees be accepted as liability for loss of revenue or consequential loss or damage arising from any cause whatsoever.